===============
Troubleshooting 
===============

Workflow
========

When troubleshooting OSDx, it is important to follow a structured approach to identify 
the root cause of the problem. This article contains a set of steps to follow when 
troubleshooting OSDx.

First, we need to do some basic checks to ensure that the OSDx is working as expected. 
Please refer to this chapter: :ref:`troubleshooting/networklayers/index:Inspecting Network Layers`.

Then, if we find a service or feature that is not working as expected, we need to check 
the logs to identify the problem. We can enable the logs by following this chapter: 
:ref:`troubleshooting/osdxevents/index:Enable Logs`, or we can enable syslog to send the 
logs to a remote server :ref:`troubleshooting/osdxevents/index:Enable Syslog`.

If the problem persists, we must check if a crash report has been generated by following 
this chapter: :ref:`troubleshooting/techsupport/index:Tech Support`. If this is the case, 
we must contact the support team and send them the logs, system information, and crash 
reports.


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