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Teldat Repairs
To use the Teldat Service Repairs must be registered as a Client Teldat. It must be assigned an ID number, along with your password may request repair products.
Do you need access to Online Services (RMA & CGS-Helpdesk)?
Enter “ My Account” – “ Online Services” – “ Reques Access for Online Services” [ Online Services] and request your needed service. Please notice that activation requests may take up to 24h. You will receive a confirmation email once the process is complete and access to services is approved.
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Bintec-Elmeg & Teldat Austria Repairs
This RMA-Repair Service is exclusively for Bintec and Elmeg products To make handling as easy and quickly as possible for you, we kindly ask you to pay attention to the following procedure:
- It is necessary to obtain a separate RMA number for every defective device. This keeps transactions transparent for you as well as for us, since we can track which stages the router has passed through.
- Please note the Important Notes to DOA and Repair
Standard Repair Repair processing has to be initated online or via your sales partner / distributor. If your device fail within the warranty period, repair is free of charge, of course. The repair processing time average out 10 working days.
Replacement in Advance / Pick-Up Service Teldat GmbH offers a replacement in advance or a Pick-Up service for handling of hardware defects. A replacement device will be delivered on the next working day in most cases. For the advanced replacement the customer is responsible for the return. At the Pick-UP service we will pick up also the defective device. The Pick-UP service is a charged service.
The advance replacement will be offered only for Voice, WLAN products and the new product line RS-, R- and RT-Serie within the warranty period for free! Together with the spare part device, you will receive a return label. Thus you can sent back the defective device free-of-charge!
If your warranty has expired, these services will cause additional costs. Pick-Up fees or costs for replacement in advanced will be collected via invoice.
The Pick-Up service or replacement in advance is available in following countries:
Germany, Austria, Switzerland, Belgium, Great Britain, Netherlands, Luxembourg, France, Spain, Italy, Poland, Portugal. |
Repair Services for LATAM Teldat Product
To make it easier and faster to repair procedure, please note:
- One RMA for each equipment. It is necessary to obtain an RMA number for each independent repair defective equipment. This action keeps transactions transparent for you and for us, allowing us to track all the stages that the product has passed.
- Creating RMA: Follow the instructions in the document Teldat General Conditions of Warranty and Repair Service
Standard repair
If your Product fails within the warranty period, repairs are free. The average time of a repair process is 15 working days.
If your warranty has expired, you will be informed instantly when generating your RMA and will be instructed, also, the price of repair. |
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