This RMA-Repair Service is exclusively for Bintec and Elmeg products
To make handling as easy and quickly as possible for you, we kindly ask you to pay attention to the following procedure:
- It is necessary to obtain a separate RMA number for every defective device. This keeps transactions transparent for you as well as for us, since we can track which stages the router has passed through..
- Please note the Important Notes to DOA and Repair
RMA Form
Standard Repair
Repair processing has to be initated online or via your sales partner / distributor. If your device fail within the warranty period, repair is free of charge, of course. The repair processing time average out 10 working days.
DOA (Dead on arrival)
In general, the DOA limit is 30 days after delivery to the end customer. Devices, which fail, within this period, will be replaced by an advanced replacement free of charge. Together with the spare part device, you will receive a return label. Thus you can sent back the defective device free-of-charge!
If you want to have your own device returned after repair, you have to choose the Standard Repair Procedure above. The repair processing time average out 10 working days.
Replacement in Advance / Pick-Up Service
Teldat GmbH offers a replacement in advance or a Pick-Up service for handling of hardware defects. A replacement device will be delivered on the next working day in most cases. For the advanced replacement the customer is responsible for the return. At the Pick-UP service we will pick up also the defective device. The Pick-UP service is a charged service.
The advance replacement will be offered only for Voice, WLAN products and the new product line RS-, R- and RT-Serie within the warranty period for free! Together with the spare part device, you will receive a return label. Thus you can sent back the defective device free-of-charge!
If your warranty has expired, these services will cause additional costs. Pick-Up fees or costs for replacement in advanced will be collected via invoice.
The Pick-Up service or replacement in advance is available in following countries:
Germany, Austria, Switzerland, Belgium, Great Britain, Netherlands, Luxembourg, France, Spain, Italy, Poland, Portugal.
